I won’t be receiving Issue 9 of my Eaglemoss 1:900 scale U.S.S. Enterprise NCC-1701-D build this month. Apparently, the final Free Gift (the Display Stand) is on backorder with no ETA. Since Eaglemoss can not or will not skip it, my deliveries are now on hold. The wait begins…
UPDATE July 30, 2021: Eaglemoss Collections Customer Service USA posted this on Facebook. We shall see if my next issues ship soon.
I have a quick update on the hot topic of “out of stock” items, it has been agreed with the subscription team that if any “free gifts and platinum items” are out of stock these should not hold up the collection.
So moving forward we will provide an IOU note in your shipment, when the item should be included and once back in stock we will automatically ship it at a later point. This will only be for free gifts and platinum items, when we don’t have a future delivery date or a delivery has been delay which is out of our control.
We have started the printing process and from next week any customer affected will see shipments moving again and will receive the IOU notes.
Apologizes for any delays you may have experienced and thank you all for your feedback.
Wishing you a great weekend ahead
Head of Customer Services.
UPDATE August 28, 2021: According to Eaglemoss, my next shipment should ship in a few days. We shall see!
UPDATE September 10, 2021: It was not true, I am still being held up by the Display Base free gift being out of stock. Apparently, Eaglemoss can’t just print up an IOU and ship my issues. I did notice that customers who upgraded their subscriptions to the Premium Display Base (with the lighting) are not being held up and are now two months or more ahead of me.
UPDATE September 26, 2021: We are still waiting on the Display Base or an IOU for the same…
UPDATE October 1, 2021: I received a shipping notification for Stages 31-34! Although, it does not include the Display Base.
UPDATE October 14, 2021: I did receive Stages 31-34 earlier and Stages 35-38 just arrived. To my surprise, Stages 39-42 are also on their way. Now I just need to find time to get caught up!