The Enterprise D is BACK!

The last time I received any parts for my 1:900 scale U.S.S. Enterprise NCC-1701-D partwork build-up was June 2022. Then, in July 2022, the entire distributor Eaglemoss/Hero Collector just flat went out of business.

Now, after more than half a year, our Enterprise D is returning back to life through Fanhome! And thankfully, they are allowing ex-Eaglemoss subscribers resume our subscriptions from any point – in my case the next shipment will be Issue 22 with Stages 83-86.

As of right now, they can only ship to the USA, UK, and Germany. The links to be notified when we can sign back up are found below:

Shipments are expected to begin by the middle of March in the USA, but as early as the end of January 2023 for UK/DE customers. Additionally, Fanhome has said that FREE GIFTS will be included along the way, but they may be different than what Eaglemoss offered.

I have had a great experience with Fanhome so far and am looking forward to completing my Enterprise D!


UPDATE July 17, 2023:

As promised, the relaunch of this build is now live! We have another update from BAC @ Fanhome with additional details:

Todays the day!

 

What a difference a year makes, almost to the day after the pervious company folded, we are now finally at the end of the road and the last two collections are going live. Just a quick note to give a rough guide of what will happen today and over the next few weeks. Both collections will be going live today but this does not mean your order will be processed today, we will release orders in batches as not to flood the system but also to check for any errors or bugs (you can never be careful).

 

While we only have two collections going live, we have two types of customers for each collection based across three countries:
· Returning customers – those builders needing to complete the model.
· New builders – welcome to the FanHome club 😊
So, in real terms we have 6 mini launches to manage, hence why we release in batches. The goal is to have all accounts live within 2 days (UNLESS something major goes wrong, but nothing did with the last two collections and we are copying the same principle).

 

Once your account is live the payment process is started – we will request the full amount from your card or payment provider. Depending on if this request is authorised, we can than send your dispatch order to the local warehouse for picking and packing. Please note some providers return times are not always instant but normally within a few hours.

 

Next the orders will be sent for dispatch, this is where we will most definitely see some delays (no point in sugar coating it) in picking and packing than normal, with a new launch normally the staff will work from one position in the warehouse as everyone starts on the same issue aka stage 1!

 

The nature of these collections is that we have customers starting from stage 1 upwards. Staff will need to move around more frequently from different locations which all takes time. The warehouse team leaders are making sure we have all staff are on hand and available for the next several weeks.

 

Customers in the UK also bear in mind that our parcels are shipped from mainland Europe so will take up to 18 days to reach you once the parcel has (as Elvis would say) left the building. We use Royal mail to deliver our parcels in the UK and we are not able to provide tracking as the parcel needs to cross the border and change hands to the new courier. Therefore, taking all into account parcels will not start reaching customers for at least 2-3 weeks at the earliest. We ask for your patience, check your portal weekly for the most recent updates on your order/parcel.

 

A small request, please do not call our support team to ask for delivery updates they can only provide the same information as shown in the portal. Of course, contact our team if you have any questions e.g. payment/methods/declines/returns/missing items etc.

 

There is over 7k orders to be handed today hence the update above to give you some understanding of the project at hand. Yup the collections are live, but the real work starts TODAY!

UPDATE July 10, 2023:

With only a week to go before this model resumes distribution, we received a quick update from BAC at Fanhome:

WOW with only a week to go before we launch this collection, lets reflect on what has happened and also a thank you for the support and understanding from the groups as a whole.

 

Especially while we sorted out the stock, licenses, copyrights etc., the feedback as been overwhelming supportive and we would like to acknowledge that with a huge THANK YOU!

 

With that being said it has come to my attention that we have a small delay in some of the reprinted booklets reaching the warehouse in time for the launch.

 

Anyone who is affected will be emailed by Thursday to let you know that there will be a 3 week delay before your parcel is dispatched.

While this news will not delight, please bear in mind the enormity of the situation that we need to resolve and just one delayed truck has now impacted some returning customers.

 

I can not share the list of customers here but we are speaking of a very small number and if you are affected you will be contacted by the end of this week.

 

Kind regards
BAC

 

UPDATE May 25, 2023:

Fanhome has said that returning US/UK/DE ex-Eaglemoss customers will have until around the end of 2023 to re-subscribe. This is to allow for excess stock to be released in other countries. If you have not subscribed yet and plan on it, now would be the time. If needed, you can subscribe and contact Customer Service to put up to 3-months hold on your deliveries.


UPDATE April 26, 2023:

The Enterprise D is now available for pre-order (new customers) and re-subscribe (returning customers) in the US/UK/DE! I have signed back up and if you are doing the same, head on over to Fanhome.com!


UPDATE April 12, 2023:

Fanhome has announced that this build will be available for PRE-ORDER on April 26, 2023 in the US/UK/DE. At that point, we should be able to use the links above to re-subscribe. The expected shipping start date for these subscriptions is in July 2023.


UPDATE April 24, 2023:

Fanhome has provided a more detailed estimated ship start date of the 17th of July. As they now have a full picture of stock amounts around the globe, they still need to produce more stock and print any needed magazines.


UPDATE April 26, 2023:

As promised, Fanhome has now opened our Build the U.S.S. Enterprise NCC-1701-D partwork build for re-subscribing (previous Eaglemoss customers) and for pre-order (new customers) – these options are different buttons on the website. The shipping start date is tentatively set for July 17th of this year.

NOTE: There may be an issue seeing the pop-out menu when using a device with a small screen width (such as a mobile phone or tablet in portrait orientation). I recommend using a desktop or laptop computer with a large screen. This errant behavior is being investigated by their IT team.

24 thoughts on “The Enterprise D is BACK!”

  1. This is great to hear, but as for my own build — it ended up in a dumpster. I was about 2/3rds done with the saucer top before the plug got pulled by Eaglemoss, and I was admittedly exhausted with the hundreds of windows and struggles to get the hull panels flush with the other panels. That’s more of an issue with my own personal modeling skills than the kit itself though. I think with the right people building this huge replica, it’ll be quite the beauty. I’m just going to sit back and enjoy your build completion online. I look forward to watching your expert build process.

      1. I see that World of Wayne is starting the D over did Fanhome make changes or is this the old Eaglemoss inventory I stopped my subscription because of the unbelievable over the top lighting and wiring bad fitting panels and lighting leaks and I still don’t see how the huge heavy saucer is going to attach

    1. The latest information I have is that Fanhome is still organizing the mess that Eaglemoss left behind regarding issue stock, where it is located, how many are missing and need to be manufactured, etc. There is no current ETA for subscription restarts at this time, but I stay in regular contact with Fanhome. When I know, I will share anything I learn of course.

  2. I cannot wait and I have dismantled my ship and sits on my dresser. Going to start from scratch along with your tutorials. The long wait is sure worth it. Like to get everything that you guys use for the reassembly.

  3. I’m thinking of starting this when it becomes available in July and following your lead on mods. I do find in interesting that Fanhome list this as 26 inches long, 8 inches wide and 5.7 inches high. I think they’re a bit off on the size…. lol

  4. How many months to finish the D? 24-25? Near as I can see Fanhome site does not say (I admit to being wrong before!).

    1. Currently, Fanhome does not ship to Spain. It is very possible they will include Spain in the future, but I don’t know when. In the meantime, there are forwarding services in the UK and Germany that can send the issues to you at an additional cost if you so choose.

  5. I have loved your videos on YouTube and everything you have shared on here. Are you planning on starting back up once Fanhome starts sending out issues again? Would love to see you finish.

  6. Hi MarvelPhx,
    could you put a notice on the “Eaglemoss Update” blog that the new Info’s are here ?
    I think many of your followers (as I) have the “EM” Site bookmarked and are wondering .. “are there no news?”

    Thanks a lot and keep our fingers crossed
    (my first delivery should be on it’s way on thursday *smile*)

  7. Have you heard if Fanhome is gonna offer the premium tier to former eaglemoss subs? There isn’t an option to sign up for the premium tier stuff unless you start from scratch at the moment that I can see.

    1. The ‘premium’ tier includes the upgraded base, but that option is not available to re-subscribers. However, Fanhome will offer the same upgraded base to all customers next year as a single one-time purchase.

      1. Is this true? Can I get an update as to when this will be available? I have contacted Fanhome about this several times and got nowhere.

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